TeleCom Business Solutions, Inc. is a company based in South-Central Pennsylvania (Hellam, PA). We provide technology solutions to commercial clients based in our region (typically the York, Harrisburg, and Lancaster, PA area). TeleCom provides low voltage cabling, telephone systems, camera systems, access control, cell phone boosting systems, paging systems, unified communications systems, IT services, and MSP services for our clients. TeleCom was started in 1992 and has continued to provide these services for the last 30 years. We strive to provide the highest level of service and installation work and are looking for other like-minded people to join our family. Telecom uses the EOS (Entrepreneurial Operating System) for its day-to-day business, which allows us to operate in a streamlined and effective manner. We care about each of our employees and work towards making their role fit their career and personal needs. We care about each of our employees and work towards making their role fit their career and personal needs.
Current Career Opportunities
Telephony Service Tier 3 Technician
TeleCom Business Solutions, Inc. is searching for a Technology Services Tier 3 technician. As a Tier 3 technician, you will be provided a company vehicle and the specialty tools needed to perform this role.
Your primary role will be managing and implementing Unified Communication systems for small and medium business clients in the south-central PA area (Typically- York, Lancaster, and the Harrisburg area). This includes working with our sales team to determine the needs of the client, working with the client for the configuration and system implementation planning. As well as managing other technicians to complete implementation projects. In addition to implementing systems, your expertise will be used for providing advanced/high-level support on these systems.
In addition to Unified Communications systems, as a secondary role, you will also provide the same needs for IP based camera systems and Unified Communications type conference room systems, such a Microsoft Teams rooms and Zoom room setups.
TeleCom Business Solutions, Inc. provides services for commercial clients, so we are typically supporting customers that work from 8am to 5pm, Monday -Friday. However, with this type of technology, some support and implementation require the work to be done off hours.
At TeleCom, we strive to provide an extremely high level of service and support to our clients, so this position requires the technician to be able to provide a high level of customer service as well and an extremely neat and high attention to detail. This goes for project planning, installation, programming, and the support that we provide.
This position requires the technician to have experience and to be able to join our team and quickly “hit the ground running.” It is expected that the candidate will have experience collaborating with customers, installing/servicing VoIP telephone systems, related technologies, and can quickly learn other solutions as needed.
This role is ideal for someone who loves technology and working with a variety of technology solutions.
Responsibilities:
- Consulting with business clients to provide sales engineer support on VoIP Unified Communications implementations (premise and cloud hosted systems).
- Project management for VoIP Unified Communications implementations (premise and cloud hosted systems).
- Providing high-level/advanced technical support on VoIP Unified Communications systems.
- Consulting with business clients to provide sales engineer support on Conference Room Solutions (Teams/Zoom room/Other) implementations.
- Project management for Conference Room Solutions (Teams/Zoom room/Other) implementations.
- Providing high-level/advanced technical support on Conference Room Solutions (Teams/Zoom room/Other).
- Consulting with business clients to provide sales engineer support on IP Camera system implementations.
- Project management for IP Camera system implementations.
- Providing high-level/advanced technical support on IP Camera system implementations.
- Supporting/training Tier 2 and Tier 1 technicians working on the solutions listed above.
- Directing “Smart Hands” technicians on installation and servicing hardware on the solutions listed above.
- Providing advanced/ admin level training to customers on the solutions listed above (when needed)
- Communication with clients to provide troubleshooting, remote support/programming, and status of projects and tickets.
- Communication with TeleCom’s office to provide updates and status of projects and tickets.
- Submitting daily work reports, time entries, and details of the work performed throughout each day.
Skills/Requirements:
- Minimum of 2 Years’ experience installing and servicing VoIP Unified Communications systems
- Strong understanding of VoIP Unified Communications systems
- Strong understanding of IP networking, hardware, routing, VLANS, and PoE
- Strong understanding of general telephony and related technologies.
- Strong understanding of telephone infrastructure wiring and distribution
- Strong computer and Microsoft office skills.
- Valid PA driver’s license and good driving record.
- Ability to be consistently prompt and on-time to customer site or the office.
- Flexible with scheduling needs for outside of normal hours work/projects.
- Traveling all over the south-central Pennsylvania area to visit customer sites.
- Ability to cover emergency on call as needed.
- Able to pass background and drug test for high security clients if needed.
- Willingness to do what it takes to get the job done.
- Ability to keep documentation/information up to date and accurate.
- Provide a high level of customer service to clients.
- Provide a high level, extremely neat, and high attention to detail level of work when installing and programming hardware and applications for our clients.
- Physically fit enough to carry equipment, climb ladders, and work on your feet for long hours at any given time (when needed).
- Able to lift 50 pounds.
- Capable of bending, lifting, crouching, and leaning over extended periods of time (when needed)
- Candidates with experience with the EOS (Entrepreneurial Operating System) is a plus, but not required.
- Experience with Zultys Unified Communications is a plus, but not required.
- Experience with Hanwha and exacqVision camera systems is a plus, but not required.
- Experience with Teams and Zoom Conference room solutions is a plus, but not required.
Benefits:
- Company vehicle
- Company credit card for fuel and expenses
- Company provided clothing allowance.
- Company provided specialty tools.
- Company provided mobile smart phone.
- Company provided computer.
- Paid medical insurance for employee.
- 401k plan
- Paid vacation and sick time.
- 9 paid holidays per year
- Options for Overtime
Telephony Service Technician
TeleCom Business Solutions, Inc. is searching for a Telephony Service technician. As a Telephony Service technician, you will be provided a company vehicle and the specialty tools needed to perform this role. Each day, you will be assigned service tickets. Most of the tasks that you will be assigned will require you to go to the customer sites throughout the south-central PA area (Typically- York, Lancaster, and the Harrisburg area). However, some of the tasks are helping customers with basic user questions or remote programming needs and can be done remotely from our office in Hellam, PA. All the Tickets assigned will be accessed and kept up to date via our CRM database which is available to our technicians via a mobile device or computer.
TeleCom Business Solutions, Inc. provides services for commercial clients, so we are typically supporting customers that work from 8am to 5pm, Monday -Friday.
At TeleCom, we strive to provide an extremely high level of service and support to our clients, so this position requires the technician to be able to provide a high level of customer service as well and an extremely neat and high attention to detail level of installation work.
This position requires the technician to have experience and to be able to join our team and quickly “hit the ground running.” It is expected that the candidate will have experience collaborating with customers, installing/ servicing telephone systems, related technologies such as paging systems and can quickly learn other solutions as needed.
Responsibilities:
- Service and MAC work (Moves/Adds/Changes) on NEC SV9100 telephone systems for SMB (Small and Medium Business) customers (typically under 40 phones with basic features). Some basic VoIP applications.
- Service and MACs on NEC SV8100 telephone systems. Some basic VoIP applications.
- Service and MACs on Vodavi/Vertical telephone systems (Vodavi Starplus Digital, Infinite DVX, Starplus Triad, STS, STSe, XTS, XTSc, and Vertical SBX).
- Service and MACs on Vodavi/Vertical voicemail systems (Vodavi Talkpath, Pathfinder, InSkin Harddrive & Flashmail, and MiniVoice).
- Service and MACs on other legacy phone systems (smaller key systems), such as Avaya, Comdial, Nortel, Tadiran, Nitsuko, and NEC.
- Installation, service, and MAC work on 24Vdc and 70Vdc paging systems and peripherals.
- Installation, service, and MAC work on general telephony applications, such as CO lines, Alarm connections, Faxing, modems, analog devices, and other general telephone applications.
- Installation of low voltage cabling for use with services mentioned above.
- Installation, service, and MAC work for other similar technology used in the telecommunications field.
- Communication with clients to provide troubleshooting, remote support/programming, and status of projects and tickets.
- Communication with TeleCom’s office to provide updates and status of projects and tickets.
- Submitting daily work reports, time entries, and details of the work performed throughout each day.
- Assisting with other technology projects and service as needed with additional support provided.
- VoIP/Hosted services, Camera systems, IT Services, and Low Voltage cabling services.
Skills/Requirements:
- Minimum of 2 Years’ experience installing and servicing digital or hybrid type phone systems.
- Strong understanding of general telephony and related technologies.
- Strong understanding of telephone infrastructure wiring and distribution
- Basic computer and Microsoft office skills.
- Valid PA driver’s license and good driving record.
- Ability to be consistently prompt and on-time to customer site or the office.
- Flexible with scheduling needs for outside of normal hours work/projects.
- Traveling all over the south-central Pennsylvania area to visit customer sites.
- Ability to cover emergency on call as needed.
- Able to pass background and drug test for high security clients if needed.
- Willingness to do what it takes to get the job done.
- Ability to keep documentation/information up to date and accurate.
- Provide a high level of customer service to clients.
- Provide a high level, extremely neat, and high attention to detail level of work when installing and programming hardware and applications for our clients.
- Physically fit enough to carry equipment, climb ladders, and work on your feet for long hours at any given time.
- Able to lift 50 pounds.
- Comfortable working on ladders and lifts as needed.
- Capable of bending, lifting, crouching, and leaning over extended periods of time
- Candidates with experience with the EOS (Entrepreneurial Operating System) is a plus, but not required.
Benefits:
- Company vehicle
- Company credit card for fuel and expenses
- Company provided clothing allowance.
- Company provided specialty tools.
- Company provided mobile smart phone.
- Company provided computer.
- Paid medical insurance for employee.
- 401k plan
- Paid vacation and sick time.
- 9 paid holidays per year
- On the job training/ certification training
- Other technology opportunities
- Career growth opportunities
- Options for Overtime
Infrastructure Technician
Quality-Focused, Future-Driven Tech Professional
Are you ready to learn new skills as a technician?
Does the thought of joining the telecommunications/IT industry spark an interest?
Are you the type of person who likes to dig in and learn through hands-on experience?
On the job, do you find yourself taking extra time to apply the finishing touches on everything you do?
Does the thought of breaking away from an office setting and into a physically active role sound like a great fit?
Telecom Business Solutions is actively searching for an Infrastructure Installation Technician, someone who is motivated to learn on the job. We want to welcome a professional who takes pride in delivering consistent, high-quality work—every time. The Telecom workplace is one where transparency, openness and honesty rank high. You will join a group of like-minded coworkers who choose to do the right thing, even when no one is looking. It is a place where standards are high and individual learning and growth serve to fuel company success.
As the newest member of the Telecom team, you will serve an active and growing customer base throughout Central PA as part of the growing telecommunications industry. You will take pride in managing your day with an on-time attitude. You will accomplish much of the work on your own but will also collaborate successfully as part of a team. Your approach to problem solving will be a proactive one, offering ideas and solutions versus waiting to be told what to do. You will be encouraged to seek out learning opportunities to increase self-improvement as you develop your career.
If you can already see yourself succeeding in this role, please consider the responsibilities, requirements, and benefits below and apply now.
Primary Responsibilities:
· Installing low voltage cable (Cat 5e, 6, & 6A, speaker wire, multi-conductor, access control wire, coax, etc.) in indoor and outdoor locations for commercial and industrial customers.
· Installing fiber optic cable in indoor and outdoor locations for commercial and industrial customers.
· Termination, testing, troubleshooting of all cabling listed above.
· Installing cable pathway hardware such as conduit, innerduct, wire tray, and cable hanging hardware
As Needed Responsibilities:
· Installing, servicing, and supporting analog and IP based camera (surveillance) systems.
· Installing, servicing, and supporting cellular signal boosting systems.
· Installing, servicing, and supporting sound masking systems.
· Installing, servicing, and supporting broadcast paging systems (70v and 24v DC systems).
· Installing new and cleaning up existing data room/closet racks, cabinets, and preconfigured network hardware.
· Installation of audio/video hardware such large display screens, TVs, and other audio/video hardware
· Installing other types of preconfigured technology hardware
· Basic installation, service and support on telephone line and telephone system (key system/PBX) hardware, under the support of Telecom’s support team.
· Basic installation of IT Networking and VoIP hardware, under the support of Telecom’s support team.
Role Requirements:
· Communicate with customers, contractors, and vendors representing TeleCom Business Solutions, Inc. with respect and integrity
· Submit daily work reports and time entries including updates and details about the work performed and the status of projects
· Leave each job site clean and organized at the end of each day and the completion of each project
· Perform work in a neat and meticulous manner
· Work each day and make decisions based on TeleCom Business Solutions, inc. Core Values
· Must have a valid PA driver’s license
· Drug free
Skill Set:
· Experience or familiarity with Structured Cabling and related technologies listed above
· Must have a good attitude
· Ability to consistently arrive at job sites on time
· Ability to work well with coworkers and customers
· Able to lift over 50 pounds
· Physically fit enough to carry materials and hardware, climb ladders, and work on your feet for long hours at any given time
· Capable of bending, lifting, crouching, and leaning over for long periods of time
· Ability to work from heights, such as ladders, man-lifts, scissor lifts, and roof tops (utilizing proper fall protection)
· Ability to work varying shifts/hours in coordination with project requirements
· Ability to work in various locations within the south-central PA area
· Willingness to do what it takes to get the job done
· Addition experience with video surveillance, access control, wi-fi, and telephone systems is a plus
Benefits:
· Company vehicle
· Company credit card for fuel and expenses
· Company provided clothing
· Company provided specialty tools
· Company provided mobile smart phone
· Paid medical insurance for employee
· 401k plan
· Paid vacation and sick time
· 9 paid holidays per year
· On-the-job training
· Other technology opportunities
· Options for overtime
