Business Insights

Leverage the Power of Text Messaging in Your Business

Texting is one of the most prevalent forms of communication in the country today. According to Mobile Marketing Watch, SMS text messages have a 98% open rate, with Forbes reporting that 90% of SMS text messages are read within three minutes of delivery. Because text...

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Promote Strong Passwords with Single Sign-On

As today’s businesses embrace the cloud, the number of web apps in their IT environment quickly adds up—and quickly overwhelms the ability to ensure security, manage costs and maintain control. User password behavior is becoming less secure due to the fact that it is...

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Key Benefits and Features of Cloud-Based Hosted Data Services

One of the biggest challenges business owners face is minimizing overhead. Cloud computing is quickly becoming the standard way for businesses to access IT infrastructure, software and hardware resources. These cloud-based data services can dramatically reduce your...

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Solving the Issue of Packet Loss

If your business is relying on a hosted PBX service to handle its phone and Unified Communications systems, it is imperative to have a solid support network. Since Voice Over IP (VoIP) relies on your internet connection to make calls, the quality of your calls can be...

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Deliver a Positive Customer Experience with a Contact Center

Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...

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Handling the Threat of Ransomware

"Ransomware" is the term used when cybercriminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...

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Section 179 Tax Deduction & What it Could Mean for Your Business

When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...

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Electrical power is a good thing — until it’s not.

As business owners and managers, we like to think we're the power behind our business. We make the decisions, work with customers or clients, conduct the training, the hiring, the firing and much more. But the truth is, much of our business runs on electricity. It's...

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Kari’s Law and RAY BAUM’S Act Compliance for Your Business

Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...

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