This requirement is fulfilled via specific features on your telephone system. If your system has these features, TeleCom Business Solutions will configure your system to ensure that regardless of whether your employees need to dial a prefix when calling outside the organization, calls to 911 will still go through without any additions required.

Phone System Must Automatically Send Notifications of the 911 Caller Location to Designated Personnel

When first responders arrive at your business, you need to be able to direct them to the emergency location. A modern phone system typically achieves this with a display message on designated display telephone terminals (such as a front desk attendant), as well as an optional ringing alert tone. As soon as someone calls 911, the front desk attendant (and any other designated display telephones) will see a message that informs them exactly which extension is making the emergency call. This will make it easy for the front desk personnel to direct the first responders where they need to go.

The Good News…

Most modern phone system can accommodate all the new requirements and bring you into compliance with these new laws! TeleCom Business Solutions can review your current system and determine what configuration changes need to take place to be compliant with the law.