TeleCom Business Solutions, Inc. is a company based in South-Central Pennsylvania (Hellam, PA). We provide technology solutions to commercial clients based in our region (typically the York, Harrisburg, and Lancaster, PA area). TeleCom provides low voltage cabling, telephone systems, camera systems, access control, cell phone boosting systems, paging systems, unified communications systems, IT services, and MSP services for our clients. TeleCom was started in 1992 and has continued to provide these services for the last 30 years. We strive to provide the highest level of service and installation work and are looking for other like-minded people to join our family. Telecom uses the EOS (Entrepreneurial Operating System) for its day-to-day business, which allows us to operate in a streamlined and effective manner. We care about each of our employees and work towards making their role fit their career and personal needs. We care about each of our employees and work towards making their role fit their career and personal needs.
Current Career Opportunities
Unified Communications/Collaboration Solutions Technician
The UC/Collaboration Technician role will be the primary resource responsible for planning, configuring, and implementing unified communications and collaboration solutions, such as Microsoft Teams and Zoom, along with IP Paging solution projects. This individual will oversee all project aspects, beginning with meetings with Sales to discuss the solutions sold, followed by consultations with the customer to review configuration and implementation details, acting as the lead technician throughout the project’s duration. They will coordinate scheduling needs with Telecom’s project/service coordinators, conduct final reviews, perform quality control checks, and ensure client satisfaction with the project outcomes. Additionally, they will manage other technical resources supporting their projects and serve as the main liaison between Telecom and the customer, as well as any third parties involved.
Additionally, this role will provide ongoing support to clients for unified communications, collaboration solutions, IP paging systems, and legacy phone systems, both remotely and on-site. It will act as an escalation point for support tickets that Tier 1 Helpdesk technicians are unable to resolve. Using their expertise, they will troubleshoot and resolve technical issues, as well as handle moves, additions, and changes. They will work closely with Telecom service coordinators to schedule tasks and collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and meet support needs.
This role will act as a backup for TeleCom’s MSP/IT Tier 2 technicians, who handle projects and offer support to clients regarding IT and Managed Services technologies.
More Information and to Apply
Infrastructure Installation Technician
Responsibilities:
- Primarily: Installing low voltage cable (Cat 5e, 6, & 6A, speaker wire, multi-conductor, access control wire, coax, etc.) in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Installing fiber optic cable in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Termination, testing, troubleshooting of all cabling listed above.
- Primarily: Installing cable pathway hardware such as conduit, innerduct, wire tray, and cable hanging hardware.
- When needed: Installing, servicing, and supporting analog and IP based camera (surveillance) systems.
- When needed: Installing, servicing, and supporting cellular signal boosting systems.
- When needed: Installing, servicing, and supporting sound masking systems.
- When needed: Installing, servicing, and supporting broadcast paging systems (70v and 24v DC systems).
- When needed: Installing new and cleaning up existing data room/closet racks, cabinets, and preconfigured network hardware.
- When needed: Installation of audio/video hardware such large display screens, TVs, and other audio/video hardware
- When needed: Installing other types of preconfigured technology hardware
- When needed: Basic installation, service and support on telephone line and telephone system (key system/PBX) hardware, under the support of Telecom’s support team.
- When needed: Basic installation of IT Networking and VoIP hardware, under the support of Telecom’s support team.
- Communicate with customers, contractors, and vendors representing TeleCom Business Solutions, Inc. with respect and integrity
- Submitting daily work reports and time entries including updates and details about the work performed and the status of projects
- Leave each job site clean and organized at the end of each day and the completion of each project
- Perform work in a neat and meticulous manner
- Work each day and make decisions based on TeleCom Business Solutions, inc. Core Values
More Information and to Apply
Director of Finance
Job description
TeleCom Business Solutions is searching for a detail-oriented Director of Finance to optimize our financial management procedures. You will be contributing to financial planning, preparing financial reports, budgets, and implementing best practices. The successful candidate will also be a participant on our company EOS leadership team.
This position requires you to have experience and to be able to join our team and quickly “hit the ground running.” So, it is expected that the candidate has experience in multiple financial areas, along with supervisory skills.
More Information and to Apply
Technology Business Development Associate
Are you ready to take your career to the next level with a fast-growing company? TeleCom Business Solutions is on the lookout for a standout leader to fill the pivotal role of Technology Business Development Associate.
In this role, you’ll be at the forefront of identifying and capitalizing on new sales opportunities, all while nurturing customer relationships. We’re not just looking for employees; we’re seeking passionate teammates who embody our customer-first culture and take pride in delivering top-notch service. As the Technology Business Development Associate, you’ll be the linchpin for ensuring the successful completion of technology solutions including infrastructure cabling projects, IT, camera and VoIP phone systems and promoting our diverse product lines.
As the Technology Business Development Associate, under the leadership of the Director of Sales and Marketing, you will have the overall responsibility for driving TeleCom’s services to businesses of all sizes. You’ll be the face of our company, actively listening to customer needs and crafting customized product and service bundles to address their unique requirements.
Step into this dynamic, customer-focused position, and be part of a team that’s dedicated to creating a lasting impact in the world of technology. Your career growth awaits!
More Information and to Apply
Integrity
- If we say it, we do it!
- We do the right thing, even when no one is looking.
- We are transparent, open, and honest.
Excellence
- Strive for 100% Customer Satisfaction!
- Be outstanding.
Teamwork
- Count on each other and trust our team.
- Achieve a common goal.
Constant Improvement
- Pursue growth through continuous learning.
- Always look for ways to improve the business and us.
Accountability
- Accept personal responsibility for our actions and inactions.
- Hold each other accountable to our individual roles and responsibilities and our company’s core values.