TeleCom Business Solutions, Inc. is a company based in South-Central Pennsylvania (Hellam, PA). We provide technology solutions to commercial clients based in our region (typically the York, Harrisburg, and Lancaster, PA area). TeleCom provides low voltage cabling, telephone systems, camera systems, access control, cell phone boosting systems, paging systems, unified communications systems, IT services, and MSP services for our clients. TeleCom was started in 1992 and has continued to provide these services for the last 30 years. We strive to provide the highest level of service and installation work and are looking for other like-minded people to join our family. Telecom uses the EOS (Entrepreneurial Operating System) for its day-to-day business, which allows us to operate in a streamlined and effective manner. We care about each of our employees and work towards making their role fit their career and personal needs. We care about each of our employees and work towards making their role fit their career and personal needs.
Current Career Opportunities
Unified Communications/Collaboration Solutions Technician
The UC/Collaboration Technician role will be the primary resource responsible for planning, configuring, and implementing unified communications and collaboration solutions, such as Microsoft Teams and Zoom, along with IP Paging solution projects. This individual will oversee all project aspects, beginning with meetings with Sales to discuss the solutions sold, followed by consultations with the customer to review configuration and implementation details, acting as the lead technician throughout the project’s duration. They will coordinate scheduling needs with Telecom’s project/service coordinators, conduct final reviews, perform quality control checks, and ensure client satisfaction with the project outcomes. Additionally, they will manage other technical resources supporting their projects and serve as the main liaison between Telecom and the customer, as well as any third parties involved.
Additionally, this role will provide ongoing support to clients for unified communications, collaboration solutions, IP paging systems, and legacy phone systems, both remotely and on-site. It will act as an escalation point for support tickets that Tier 1 Helpdesk technicians are unable to resolve. Using their expertise, they will troubleshoot and resolve technical issues, as well as handle moves, additions, and changes. They will work closely with Telecom service coordinators to schedule tasks and collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and meet support needs.
This role will act as a backup for TeleCom’s MSP/IT Tier 2 technicians, who handle projects and offer support to clients regarding IT and Managed Services technologies.
More Information and to Apply
IT Project Engineer / Managed Services Implementation Lead
Position Summary
We are seeking a skilled and motivated IT professional to lead the project management and implementation of managed IT services and applications across new and existing client environments. This role is critical to ensuring successful client onboarding, smooth transitions, and secure, scalable IT solutions. The ideal candidate is technically strong, organized, collaborative, and comfortable taking ownership of complex implementations.
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Infrastructure Installation Technician
Responsibilities:
- Primarily: Installing low voltage cable (Cat 5e, 6, & 6A, speaker wire, multi-conductor, access control wire, coax, etc.) in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Installing fiber optic cable in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Termination, testing, troubleshooting of all cabling listed above.
- Primarily: Installing cable pathway hardware such as conduit, innerduct, wire tray, and cable hanging hardware.
- When needed: Installing, servicing, and supporting analog and IP based camera (surveillance) systems.
- When needed: Installing, servicing, and supporting cellular signal boosting systems.
- When needed: Installing, servicing, and supporting sound masking systems.
- When needed: Installing, servicing, and supporting broadcast paging systems (70v and 24v DC systems).
- When needed: Installing new and cleaning up existing data room/closet racks, cabinets, and preconfigured network hardware.
- When needed: Installation of audio/video hardware such large display screens, TVs, and other audio/video hardware
- When needed: Installing other types of preconfigured technology hardware
- When needed: Basic installation, service and support on telephone line and telephone system (key system/PBX) hardware, under the support of Telecom’s support team.
- When needed: Basic installation of IT Networking and VoIP hardware, under the support of Telecom’s support team.
- Communicate with customers, contractors, and vendors representing TeleCom Business Solutions, Inc. with respect and integrity
- Submitting daily work reports and time entries including updates and details about the work performed and the status of projects
- Leave each job site clean and organized at the end of each day and the completion of each project
- Perform work in a neat and meticulous manner
- Work each day and make decisions based on TeleCom Business Solutions, inc. Core Values
More Information and to Apply
Project Estimator & Coordinator - Infrastructure Services
Position Summary
We are seeking a detail-oriented and customer-focused Project Estimator & Coordinator to join our Infrastructure Services team. This role is ideal for someone who excels at analyzing project requirements, preparing accurate estimates, and supporting the sales process. The primary responsibility of this position is to work closely with our sales team and customers to develop comprehensive project estimates that align with scope, budget, and timelines.
In addition to estimation and sales support, this role will also serve as a secondary Project Coordinator, assisting with the execution of service tickets and operational tasks to ensure smooth delivery of infrastructure projects.
More Information and to Apply
Integrity
- If we say it, we do it!
- We do the right thing, even when no one is looking.
- We are transparent, open, and honest.
Excellence
- Strive for 100% Customer Satisfaction!
- Be outstanding.
Teamwork
- Count on each other and trust our team.
- Achieve a common goal.
Constant Improvement
- Pursue growth through continuous learning.
- Always look for ways to improve the business and us.
Accountability
- Accept personal responsibility for our actions and inactions.
- Hold each other accountable to our individual roles and responsibilities and our company’s core values.